Initial Retail Pharmacy Fill

This service is available if you have for been enrolled by an Advocate so that you can have immediate access to your GSK medicine.

What should I bring to the pharmacy?

• Bridges to Access retail pharmacy processing information, provided by your Advocate upon completion of successful enrollment phone call. (also provided in the blue box on the right)
• Prescription for up to a 30 day supply of medicine, if appropriate.

NOTE: Some medicines for short term use (such as antibiotics) are only available at a retail pharmacy and are not distributed through mail order.

Receiving Medication by Mail

• If you have enrolled on your own, the first 90-day supply of your GlaxoSmithKline medicine(s) will automatically be shipped to the address provided on your application. (Some drugs are only available at a retail pharmacy. You will be notified if your prescription is only available at a retail pharmacy.)

How to Order Refills

• Refills are sent at no cost for up to 12 months after your enrollment in Bridges to Access.
• Patients requiring prescription assistance past the initial 30-day period of the phone enrollment will receive refills for medicines through mail order when requested. Some medicines are only available at the pharmacy.
• Refills can be ordered here or by calling 1-866-PATIENT (1-866-728-4368). Each refill must be requested at least 3 weeks before the patient's existing supply of medicine is completed.
• The prescription number is required each time a refill is requested. The prescription number can be found on the packing slip that comes with each shipment.

Renewing a Prescription

• A physician’s office may fax the prescription to 1-855-474-3063.
• Faxed prescriptions are only valid if faxed directly from a physician’s office.
• Applicant’s name and date of birth must be on each faxed page.