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Re-enrollment
 
  • Patients only have to enroll in Bridges to Access once a year.
  • Bridges to Access will send a letter and a patient-specific re-enrollment form to the Advocate well in advance of the re-enrollment date. The re-enrollment form will have the patient’s unique ID number on it. (If the patient-specific re-enrollment form is lost, an Advocate can use another form but must cross out the identification number at the top and write in the patient's unique 9-digit ID number.)
  • For a patient who needs continued assistance, the Advocate should complete the form with the help of the patient.
  • Advocate calls 1-866-PATIENT, M-F 8AM-8PM ET, with a completed and signed re-enrollment form to re-enroll patient. The re-enrollment call will take approximately five minutes.
  • Bridges to Access will review the patient’s re-enrollment form during the phone call and advise the Advocate immediately if the patient continues to meet eligibility criteria.
  • If eligible, Bridges to Access will fax or mail a re-enrollment confirmation letter to the Advocate requesting that the completed and signed re-enrollment form be mailed to Bridges to Access with any required income or insurance documentation and a prescription for continued mail order refills, if needed.
  • When directed, the Advocate should mail the re-enrollment form, new prescription (if needed), and other requested documentation to Bridges to Access to complete the re-enrollment process.
  • The Advocate and patient should continue to order refills as needed by calling 1-866-PATIENT at least three weeks before the patient’s existing supply of medicine is completed.
     
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